1. Introduction
This Refund and Cancellation Policy applies to all zopdev products and services accessed via https://zop.dev/, including zopnight, zopday and zopcloud. It explains how you are billed, how to question an invoice, when refunds are available, and how to stop being billed. By using zopdev services, you agree to the terms of this policy.
For questions or support, please contact support@zop.dev.
2. How zopnight Is Billed
Free tier: zopnight is free while your total monthly cloud spend across all connected accounts stays under $2,000. There is no trial period and no time limit on the free tier, and no payment information is required to start.
Paid usage: In any month your total cloud spend across all connected accounts is $2,000 or more, that month is charged at 5% of that month's cloud spend. Above $50,000 a month, pricing is agreed with you separately. Your tier is set automatically from your cloud spend; there is no plan to choose or upgrade. Current prices are published on the pricing page.
Invoices: Paid usage is invoiced monthly. Each invoice comes with a payment link. There is no automatic charge to a stored payment method.
3. zopday and zopcloud
The Free plans of zopday and zopcloud carry no charges, so there is nothing to refund. Paid zopday plans and Enterprise agreements for either product are set up with our team, and the refund terms in Section 5 apply to them unless your order form or agreement says otherwise.
4. Questioning an Invoice
If you believe an invoice is wrong, for example because it was priced on the wrong cloud spend, email support@zop.dev with the invoice number and a description of the problem. Allow 2–3 business days for review and response. If we agree the invoice is incorrect, we correct it by issuing a credit note.
5. Refund Policy
zopdev is committed to ensuring your satisfaction.
First Month Refund Guarantee: Within the first 15 days of your first paid month, if technical issues prevent you from using the service or you are dissatisfied, you may request a full refund. No further justification is required. This applies only to your first paid month.
Refund Ineligibility
- Refunds are not provided after the first 15 days of your first paid month.
- Outside that window, refunds will not be granted for change of mind, general dissatisfaction, or unused service.
Refund Request Process
- Email support@zop.dev.
- Include your invoice number or transaction ID and a description of your request.
- Allow 2–3 business days for review and response.
Refund Processing
- Approved refunds are processed to the original payment method.
- Allow 10–15 business days for the refund to appear, depending on your bank or payment gateway.
6. Stopping Billing
zopnight charges are based on the cloud spend of the accounts you connect, so there is no subscription to cancel. To stop being billed, disconnect your cloud accounts in the app, or email support@zop.dev and ask us to close your account.
What Happens When You Stop
- You will not be charged for any month after you stop.
- Usage in the current billing month up to the point you stop is still invoiced, and no refund is provided for it outside the First Month Refund Guarantee.
Data Retention
After you stop, data may be retained per zopdev's Terms of Service and Privacy Policy.
7. Payment Processing
All payments and refunds are processed by Razorpay. zopdev does not store payment details on its servers.
8. Policy Updates
zopdev may update this policy to reflect service changes or legal requirements. Updates are posted on the website and take effect immediately. Users are encouraged to review periodically.
9. Contact Us
For questions or assistance regarding this policy, contact support@zop.dev.